Use the search 'filters' or 'sort' functionality to find what you're looking for. You can also find products using the free search bar at the top of all shopping pages.

Our full terms and conditions can be viewed here.

If you want to modify an online order after purchase, we may be able to help. Call us on Tel: +44 (0) 1763 244 473 or use our contact form here. We despatch the majority of our online orders in 24 hours and will do our best to facilitate any changes.

We have no minimum order value, for free shipping you will need to spend £55 or more. If you are a business customer purchasing through your login your minimum order values will be advised in your T&Cs.

We accept all major Credit and Debit Cards, Google Pay, Apple Pay, Shop Pay as well as PayPal. For approved business customers we also offer account facilities with invoiced payments.

Credit terms can be agreed when setting up a business account. You can set up a business account via our online application, calling us on Tel: +44 (0) 1763 244 473 or using our contact from here.

Yes, once your order has been received you will be email a PDF invoice which you can download.

Our full shipping details are here.

Yes and our international shipping details are here.

For non-business orders, once you place an order, you will be sent an email confirmation, which will advise you of your order number. You will then be sent another email once your order has despatched from our warehouse. Here will feature a tracking number which you can use to track the status of your delivery.

We offer duty and tax free shipping options for EU customers on this dedicated European Web Shop. Please note that if we are shipping to a Business address in Europe we will require the companies VAT and EORI number for customs purposes. The delivery will still be free from Duties and Taxes. The smoothest way to ensure delivery to a European address is to deliver to your personal address or a dedicated collection point.

Yes, all deliveries made through our site are fully tracked. Once your order is placed you will receive an email with the tracking information. Note that the one hour delivery window is not always possible in all countries.

We want you to be happy with your Urban Bar purchase, if you are not satisfied please contact our team on +44 (0) 1763 244 473 or email admin@urbanbar.com and we will do everything we can to make it right. You can review our returns policy here.

Refunds will be processed back to the original payment method. This will be done instantly but depending on the bank and card provider it may take up to 14 days to appear back in your account. You will receive an email from us confirming when this has taken place.

You can create either a personal account or a business account by going here.

For personal customers, an account means a faster checkout and full order history. For business customers, it means, as well as a faster checkout and order history, the ability to view personalised pricing and place orders. To set up a business account you will already need to have a trade account and signed T&Cs with Urban Bar.

If you've forgotten your password, go to our password reset page and follow the instructions.

Call us on Tel: +44 (0) 1763 244 473 or use our contact form here. Our telephone hours are 09:00 - 17:00 UK time Monday to Friday. We also have live chat available 09:00 - 17:00 UK time Monday to Friday.

Yes, and our customer service team are happy to advise further. Either call us on Tel: +44 (0) 1763 244 473 or use our contact from here.

We have no physical stores or showrooms open to the public however if you are looking to view a particular range or collection you can contact us and we will direct you to one of our partners who may have the products available for viewing. If you are a business customer you can also contact us to arrange samples or a visit from one of our external sales team.

Our gift cards are available in various amounts and can be claimed directly on our online shop. Buy gift cards here.

Gift cards are no longer sent by post. You will receive your gift card and code electronically immediately after your purchase. If you want a physical card, this can be arranged. Please email us at admin@urbanbar.com with your order number and we will create a physical card.

We have recently updated how we send out our gift cards. All gift cards are now sent directly to you after your purchase meaning you can use them instantly!

Each product has a detailed product description as well as specifications. If you would like to understand more, call us on Tel: +44 (0) 1763 244 473 or use our contact form here. Our telephone hours are 09:00 - 17:00 UK time Monday to Friday. We also have live chat available 09:00 - 17:00 UK time Monday to Friday.

Many of our blog posts help our personal customers choose ideal glass and barware for their homes. Learn more here. You can also check out our Instagram for inspiration on some of the latest trends.

All of our products are suitable for home and business use. We are committed to ensuring all products we develop can withstand a busy service and heavy use behind a bar. If you want any further product guidance you can contact us.

We are proud to have been carbon neutral since 2017 offsetting 125% of our CO2e Carbon Footprint and contributing to several projects in the developing world which support a variety of social benefits locally. All of our products are independently verified and their carbon footprint is offset. Our products are designed with sustainability at their heart. Learn more.

Yes all products we sell are food safety tested for the market/s we sell into. If there is a particular food safety test you require please contact us to discuss. Due to the massive variety of worldwide testing available we do not as standard have certificates for all regulations in all global markets.

Many of our products can be engraved to add personalisation. Use the 'filter' to locate our engravable products or check out our dedicated personalisation section here.

Our products make ideal gifts, some are available in their own premium gift boxes. Browse our dedicated gift pages here.

Follow us on Instagram here for all the latest inspiration or Sign-up to our e-mail newsletters to be the first to receive the latest updates on our new products. Business customers, follow us on LinkedIn.

We often feature our customers' social media posts on our Instagram feed. Follow us here.